Another Reason to Hate Dell PC’s
OK…this isn’t really targeting Dell, per se, but pretty much any computer designer who’s not me. I’m only picking on Dell because they, like all non-Apple computer manufacturers, kinda suck with the rest. So I need to hook up speakers to my wife’s Dell PC. Sure, you say, why not just get a Mac? Well, I did and I’m SO over PCs, but we ended up with a Dell because it came with the gumball. Fine.
Back to my problem: I needed to hook up speakers to her PC so she can hear all the YouTube videos trashing Microsoft and Dell, right? Right. So I dig out a set of PC speakers and run the one plug toward the back of the machine and this is what I encounter:
Alright, now I know from my last (and I do mean LAST) HP computer that I’m probably supposed to hook up the speakers to the GREEN port. The microphone icon looks accurate, but I’m not sure if any kid under 20 has any idea what an old style microphone looks like. I can also assume that the blue icon, which is so dramatically different from the green icon (was someone actually paid to design these?), is probably for sound input, not to be confused with microphone input. The remaining three on the top row are about as clear as mud. Apparently they’re for some sort of cross-fading and/or ricocheting sound using Halloween colors, but how, I don’t know. Thanks, Dell, for the extensive explanations in your documentation and on your incredible website. If you can explain these icons, please cite a reference, preferably with the icons and the explanations of what these icons are supposed to indicate.
While I’m trashing Dell, I may as well throw in a BIG “thank you” to Dell for pre-installing a DELL branded battery in my laptop. That’s right, a brand new Dell laptop whose Dell battery is giving errors just one year after starting service. But wait, there’s more: not only does the battery suck, but you MUST purchase a Dell replacement battery. But wait, there’s more: this replacement battery costs $130 AND, on Dell’s website, it got a user rating of 1 1/2 stars (out of 5). I’m not even going to mention the additional problem in Vista whereupon Vista can’t locate the DVD drive after it’s accessed (it virtually disappears from the system until you reboot; sometimes while reading a DVD/CD!!). Finally, I’m definitely NOT mentioning the fact that Dell did not offer XP as an option when I purchased the laptop (they offer it now), nor how they do NOT recommend downgrading from Vista to XP (when, ironically, Vista was actually the downgrade).
OK, I guess I really do hate Dell computers. I have to thank them, though, since the combo of Vista sucking and Dell selling crap that I finally bought an iMac. I haven’t looked back since and I’m kicking myself for not switching sooner.
Note to fellow cheap asses who think PC’s are cheaper than Macs: they’re not. Once you factor in the included software and hardware that comes standard on a Mac (webcam/wireless/bluetooth/best keyboard ever/best non-trackball mouse ever/big monitor/fluid graphics/etc) and the fact the hardware/software are seamlessly integrated and the fact that you won’t be futzing with the damn computer for hours on end, it’s very much a steal. Purchase AppleCare (support that’s supportive) and you’re good to go. The world is listening.
Michael,
My name is Brad and I work for Dell in Round Rock, TX. I know your post is not entirely against Dell, but I would like to bring up some valid points about the batteries since you’ve called us out specifically on that.
Just about every major computer manufacturer including Dell, HP, Lenovo, and Apple will recommend the use of their own branded batteries in their systems- which they also will ship pre-installed in a notebook that they make. Each manufacturer will have a battery specific to their system. This is just the way it is in this industry. As to pricing and reviews, the Dell battery you mention sounds about right compared to everyone else. Batteries are typically reviewed low because the only time customers need to buy them is when a battery has failed. Here is an example on Apple’s website where an Apple branded battery for a 15” laptop only received 2 out 5 stars and is priced at $129. http://store.apple.com/us/product/MA348LL/A
Another point that I would like to bring up, as you touch on it slightly, is that computer manufacturers in general will only cover a battery for a year or less. This is because batteries are considered “consumable” items- they wear out with use. Here is a link to Apple’s Warranty Coverage http://images.apple.com/legal/applecare/docs/AppleCare_Protect_Plan_NA_en.pdf and under Repair Coverage, in section b, of paragraph ix, you’ll see that it states that the battery is a consumable item and is not covered under the standard system warranty. Again, this is standard for the industry.
I am not sure if you have read about Apple’s latest 17 inch notebook, but in addition to the above, it has an internal battery. This means that along with the cost it requires that you not only are forced to replace it with an Apple battery, but you will need to bring the system to Apple to have them replace it.
Hope this helps clarify things.
Brad L
Community Liaison
Brad, Thanks for the comment. I’m assuming you’re right about many other manufacturers using branded batteries and, if that is the case, then you’re all sort of ripping us off, or at least misleading us since no one ever mentions UP FRONT that their laptop battery will likely die real soon and will cost $130 to replace. That said, you make a good point about the batteries and, with respect to laptop batteries, it appears that ALL laptop manufacturers suck; Dell no worse than the rest. It’s another scam to me; after all we’re talking about a power source, which just seems like it could so easily be made universal (of course only if everyone decided to stop pocketing our money).
However, you did not address my real issues with Dell: 1) not offering XP over the HORRID Vista, 2) the confusing icons on the sound card and lack of documentation and 3) my DVD drive disappearing on me. I do understand these issues may not necessarily be specific to Dell (HP is MUCH, MUCH worse), so to be fair I need to mention that, BUT these are issues I’ve had with MY Dell laptop and that’s why I posted this.
I do want to give credit where it’s due; you defended your company well and I respect that. I’m a recent Apple convert, so my opinion of PCs is dwindling daily (although I know Macs have their issues as well), but you made a valid point. Across all the PCs still running in my business/at home, there are SO many issues that I can’t even begin to tell you whether the problem is Windows, the hardware, the software or what, so I don’t want to unnecessarily target Dell as the culprit. I do own a few Dell PCs and I’ll probably end up getting more in the future. I’m not looking forward to dropping the cash on a new battery, though, so what do you think, Brad, can you hook me up? I’d also love to get a poster of the sound card icons, if there are any left.
Thanks, again, for your comment and have a happy new year!
Michael,
Unfortunately the ways we can offer a Microsoft OS on a system typically has more to do with Microsoft- which is the same for most OEMs. As you already mentioned before, we do offer XP on some of our systems still.
As to the audio ports, on PC’s they are color coded, and match the ends of most PC Speakers and Microphones. What is nice about this, is that your average user will not need to look at a manual to hook the system up to a 5.1 PC speaker setup. On Apple systems you will need to buy special hardware in order to have the option for 5.1, something which typically comes standard on modern PC’s.
Finally, with regards to your disappearing optical drive: I am not sure if you have installed iTunes on the system, but if you have, and the drive is disappearing it could be an issue caused by iTunes. Does the drive still show up in Device Manager? Here is a link discussing this on Apple’s site http://discussions.apple.com/thread.jspa?messageID=8790622 There should be a few fixes we can look at.
If you can email me your Service tags on both systems, I would be glad locate some documentation for the sound card, and also see about fixing the DVD drive problem. How old is the battery on your Dell system?
Brad L
Community Liaison
AND! not all non-apple computers suck. in fact, apple is way overpriced in terms of components (software and architecture is arguable)
i’m the generic shopper though – asus and acer.