Verizon FIOS Sucks ass

I have never, repeat, NEVER had such horrible service from a company like Verizon FIOS. Tonight I had to place my sixth or seventh call to them in the past year. This time it was because my normally $44 monthly bill clocked in at $89. I dialed the number on the bill, was on hold for 25 minutes when someone finally picked up, who said, “I’ll have to transfer you to FIOS”… Thanks, a-hole, I thought that’s who I was calling. Another 20 minutes later, a woman picks up.

I tell her my overbilling issue. Of course she can’t access my current bill in her system, so she’s f’ing useless. So I aggravatingly proceed to read her my current bill, line by line. She says, “Oh, yes, I see what you mean, but since I can’t view your bill, I’ll have to transfer you to my Supervisor.” Now we’re getting somewhere, right? Wrong. In about 30 seconds, I hear: “The billing office is currently closed. Please call back during normal business hours.” I smashed the phone down and stifled a nasty scream so as not to frighten the neighborhood. I’m so pissed off at them since this isn’t the first time this has happened, which only makes me more angry.  And to top that off, I still have to call them back to resolve the issue!

My other experiences with FIOS have all been, well, EXACTLY THE SAME. Every time I finally get through, I always have to go through several transfers before I get to a real person who can actually help. They completely messed up my move of a few months back; that fiasco resulted in a couple hours of phone support to get service restored and most recently my cancelled credit card caused another issue that shut down my service.

More Verizon FIOS Complaints Here (See, it’s not just me; melikemichael)

FIOS internet, for those who don’t know, uses fiber optic technology for speedier uploads/downloads. The technology is great; it IS faster than a cable modem, but not at this cost. Also, a word of warning: I only signed up for FIOS Internet (NO phone, NO TV), but the installer was very determined to rip out my existing cable lines (we have cables running throughout the house). I told him, “No f’ing way; leave every cable ALONE” and then he backed off, but I do wonder how many others would be adamant. Presumably their goal is to ultimately disable your cable so you get your TV, Internet and Phone service from FIOS.

Screw FIOS, I’m going back to the cable company and I’m heading over to VistaPrint to print up a “FIOS SUCKS” shirt to make me feel better. Now I’m getting some moose tracks.